slideshow button

FAQs

Is Rainbows COVID-19 secure? What has changed?

Rainbows has worked hard to create a safe environment for all staff and customers. We have reduced seats and provided friendly but protective acrylic table screens for seated customers. Acrylic screens have been introduced at the counter and a sanitizer station at the door for all customers to use upon entry. We have removed aprons and some of the materials to eliminate cross contamination. We have also removed the coat hooks so please bring limited items as they will need to be kept with you. Additional cleaning measures have been put in place and all tables, chairs and paints will be disinfected after use.

Do I need to book?

There is no need to book, we will continue to welcome walk ins as we always have. If we happen to be busy we will take a mobile number and give you a call when a table is free.

What can I expect when I get to the door?

When you arrive at Rainbows please be patient and wait at the entrance in a socially distanced queue. You will be welcomed by a member of staff who will direct you to a table. Please browse the items without touching and if you have children with you we kindly ask that you ensure they ‘look with their eyes and not their hands!’.

Do I need to wear a mask?

As per current government guidelines you will be required to wear a mask when entering the studio and browsing. However, you may remove your face covering whilst seated in painting.

How much does it cost?

The cost depends on the item you choose to paint. Prices for both sitting in and take away start at £10.00. We no longer have a studio fee, the price you see is the price you pay.

How long does it take?

On average about one and a half to two hours but it can take longer. Younger children tend to take less time than older ones. You are welcome to stay as long as you like.

What if I don’t finish my piece?

You are welcome to return mid week only at a cost of £5.00 studio fee. Pay for your item on the day and return to finish within 2 months.

When will my item be ready?

It takes around a week to glaze and fire your pieces. If you are in a rush then please ask and we will try to turn your item around earlier.

Do you post?

Yes all items are extremely well packaged for safe delivery. It is very rare for an item to be broken in transit but should this happen we will offer a replacement or full refund of the amount paid.

Are the paints safe and washable?

Definitely, all the paints are washable and we use non-toxic paints and glaze. We also provide aprons.

Can you use the items in the dishwasher and microwave?

No. Due to our bisque being earthenware we do not recommend using your item in a dishwasher or microwave.

Do you sell gift vouchers?

Yes we sell £5, £10 & £20 gift vouchers.

Do you sell drinks and snacks?

Yes, we offer an excellent range of hot and cold drinks plus a small selection of snacks.

Are you accepting party bookings?

Yes we take party bookings for 6+ painters up to 14 around our Party Table. We can accommodate larger numbers by request. Evening bookings are also available for 10+ painters.

Can I Paint at Home?

Absolutely! We have always provided a Take Away Paint Party kit but now we have the extra option of Pottery Painting at Home for everyone whether you are wanting to paint by yourself or with a group. Please see our Party packages or our Shop for more info. We introduced a Pottery Painting at Home option during lockdown and it has proved popular so we shall certainly be keeping this. Prices are the same for sitting in and taking away and you have the bonus of a whole week to paint!

Do you accept card payment?

Yes we do.

How do I find you?

We are really easy to find, just a 2 minute walk from York Minster. There is also Bootham Row pay and display car park behind the studio. Please click here for a map and directions.